An Important Update from ImagiPortal - payment provider change

We at ImagiPortal want to update you on recent events and a major decision we’ve made.

From day one, ImagiPortal has used Stripe as our payment processor. We valued their consistency, security, and seamless integration with our platform. However, a few weeks ago, we received an email informing us that Stripe no longer wanted to be ImagiPortal’s payment provider due to the services we offer our users.

We were faced with a choice:

1. Continue to allow our users the freedom to create, chat, and interact as adults; or

2. Comply with the demands of Stripe — a company that answers to the demands of Mastercard, Visa, and Amex.

It was a simple choice.

Our users come before a replaceable service provider.

We asked Stripe several times for their reasoning and for enough factual context to understand exactly what “adult services” they believed we were offering.

Their responses ultimately came down to this:

“Stripe cannot support payments for businesses that operate adult content and services.”

When we asked them to explain what specifically about ImagiPortal led to this conclusion, they declined:

“I can’t provide you with the specifics of our account review for security reasons.”

Essentially, Stripe was attempting to inform us that they do not support websites or businesses they consider to be pornographic or selling adult content.

ImagiPortal has never claimed to be, nor advertised itself as, a pornography business or adult content provider.

Unlike the head-spinning logic given to us by Stripe, we want to be completely transparent with you, our subscribers, regarding what happens next.

ImagiPortal is currently in the process of securing and integrating a new payment processing provider.

What this means for you during the transition

💜 Free subscription extension

ImagiPortal stands behind our subscribers, and we do not believe you should lose subscription time because of a payment-provider transition happening on our side.

All active subscriptions created through September 18, 2026 will be prolonged for free while we wait for the new provider integration to be completed.

If your existing billing cannot renew normally during this period, your access will not simply disappear because of the transition.

💳 You can still subscribe until September 18

Users who want to subscribe through our current payment system still have the opportunity to do so until September 18, 2026.

After that, acceptance of new subscriptions through the existing payment channel will be temporarily paused while we complete the transition.

₿ Crypto payments remain available

Cryptocurrency remains a valid way to purchase an ImagiPortal subscription throughout the transition period.

This payment option is independent of the provider change and will continue operating.

🛍️ Temporary subscriptions through the ImagiPortal Store

We are also opening a temporary new subscription channel through the ImagiPortal Store.

This will allow us to continue accepting new subscribers even while the main payment integration is being replaced.

Subscriptions purchased through this temporary channel will be handled manually by our team during the transition period.

It is not intended to replace our normal automated billing system permanently — it is simply an additional way for users to subscribe while the new provider is being integrated.

🔄 Moving to the new provider

Once our new payment processor is fully integrated, the transition will be straightforward.

Existing subscribers will only need to refresh their payment method with the new provider when requested.

Your ImagiPortal account, characters, chats, subscription history and everything else connected to your account will remain unchanged.

There will be no need to create another account, purchase your subscription again immediately, or manually migrate anything.

We will let everyone know when the new payment system is ready and provide simple instructions for updating payment details.

Until then, our goal is simple: keep everyone’s access running, provide alternative ways to subscribe, and make sure our users experience as little disruption as possible.

Thank you for your continued support as we build a platform that puts its users first.

💜The ImagiPortal Team