ImagiPortal Complaints Policy

How to make a complaint

If you would like to complain about content on the ImagiPortal website, email us at [email protected]. Please use the subject line “Content Complaint” and include:

• your name and preferred contact details;
• a link to, or clear description of, the content concerned;
• the reason for your complaint and the outcome you are seeking; and
• any relevant supporting information.

Review and outcome

We will review and aim to resolve complaints within five business days after receiving the information needed to assess them. If we need more information, we will contact you using the details you provide.

We will communicate the outcome of our review to you. Where appropriate, we may remove or restrict content, take other corrective action, or explain why no action was taken.

Appeals

If you disagree with our decision, you may request an appeal by emailing [email protected]. Use the subject line “Complaint Appeal,” identify the original complaint, and explain why you believe the decision should be reconsidered. We will review the request and communicate the appeal outcome to you.