Billing & Access
Understand free access, ImagiPortal Plus, PORTI credits, and why a feature may require payment or a subscription.
Updated July 29, 2026
ImagiPortal offers free access, a recurring subscription, and pay-as-you-go PORTI credits. The best option depends on how often you use premium chat, calls, media, and character creation tools.
This section explains how access works. Current prices, PORTI costs, discounts, and included allowances are always shown on the Pricing page.
Three ways to use ImagiPortal
| Access type | How it works | Best for |
|---|---|---|
| Free access | Use the free chat model and available starter benefits | Starting with ImagiPortal and casual chat |
| ImagiPortal Plus | Pay for a recurring plan with premium features and subscriber benefits | Regular companion use, calls, media, and character creation |
| PORTI credits | Buy credits once and spend them on individual premium actions | Flexible or occasional pay-as-you-go use |
You can combine a subscription and PORTI. Plus covers many regular actions, while PORTI can pay for additional usage or features that are not fully included.
Free access
You can begin without a paid subscription.
Free access can include:
- The free chat model
- Starter PORTI credits for a new account
- A limited onboarding trial of premium features
- Public companion discovery and profile browsing
When the onboarding trial ends, the free chat model remains available. You can then subscribe to ImagiPortal Plus or use PORTI when you want a paid feature.
The onboarding trial and a paid subscription are different. Trial access does not mean that a paid plan is already active.
ImagiPortal Plus
ImagiPortal Plus is the recurring subscription for people who use companions and creative tools regularly.
Plus includes major feature groups such as:
- Premium chat models
- Live voice calls
- A video-call allowance
- Voice generation
- Chat images and the Image Generator
- Selfies and Try-On
- AI character creation tools
- A discount on additional PORTI packs
Some features have an included allowance rather than unlimited use. Some generated-video actions still use PORTI for subscribers. Check the Pricing page before beginning an action when you are unsure.
Read Plans and Subscriptions for a complete explanation.
If you want to invite a new user or understand a referral reward, read Invite Friends and Earn Plus Days.
PORTI credits
PORTI is ImagiPortal's pay-as-you-go credit. It lets you pay for a specific action without depending only on a subscription.
PORTI can be used for actions such as:
- Premium chat when it is not included
- Live calls and usage beyond an included allowance
- Voice, image, and video generation
- AI character creation
- Some marketplace purchases
Buying PORTI is a one-time purchase, not a recurring subscription. Your balance is connected to the account that made or received the purchase.
Subscribers can also use PORTI for additional usage and receive the subscriber offer shown when buying a pack.
What access labels mean
ImagiPortal shows different access messages before an action begins.
| Label or message | Meaning |
|---|---|
| Free | The action does not use PORTI and does not require Plus |
| Included | The action is covered while the subscription or trial is active |
| Included allowance | A limited amount is covered during the current subscription cycle |
| Uses PORTI | The action deducts the amount shown before it begins |
| Subscription required | The action needs an active plan or another access condition shown by the app |
| Insufficient PORTI | The account balance is lower than the requirement for that action |
An included feature can still have fair-use, safety, queue, or rate limits. “Included” means there is no separate PORTI charge for normal eligible use; it does not remove product safety or availability rules.
How ImagiPortal checks access
Access can depend on several parts of your account:
- Whether the onboarding trial is still active
- Whether the subscription is active or needs attention
- The available PORTI balance
- Whether an included allowance has been used
- Whether the feature has an additional eligibility requirement
- Whether you are signed in to the account that made the purchase
The app checks these conditions when you open or start a paid action. If payment or another step is needed, it shows the requirement before continuing.
Where to see your access
The location depends on your device:
- Mobile: open Profile to see your subscription status, trial information, billing dates, and subscription controls.
- Laptop or desktop: open your PORTI balance, then use Subscription & PORTI Packs.
Depending on your account and device, these areas can show:
- Current PORTI balance
- Active onboarding trial and remaining time
- Subscription status
- Renewal or access-end date
- Available billing periods
- PORTI packs
- A button to manage billing or update payment information
Use the Pricing page when you want the current comparison of plans, included benefits, PORTI packs, and feature costs.
Choose the right option
Consider how you expect to use the app:
- Stay with free access for casual conversations with the free chat model.
- Choose ImagiPortal Plus for regular premium chat, voice calls, images, and character creation.
- Choose PORTI for occasional premium actions or additional usage outside Plus benefits.
- Use Plus and PORTI together when you want regular included features plus paid video or extra call usage.
You can change this choice later. Buying PORTI does not prevent you from subscribing, and ending a subscription does not remove unused PORTI from the account.
If a feature is unexpectedly blocked
Before contacting support:
- Confirm that you are using the correct signed-in account.
- On mobile, open Profile. On a laptop or desktop, open Subscription & PORTI Packs.
- Check the PORTI balance and any allowance shown by the app.
- Refresh the page after a completed checkout or billing change.
- Open the feature again and review its access message.
Do not begin a second checkout if the first purchase may still be processing. Refresh the account first and check whether the subscription or balance updated.