Reporting and Contacting Support

Use ImagiPortal Support when a problem continues after the relevant troubleshooting steps or when you need to report a safety, abuse, privacy, billing, copyright, or account issue.

Open the Support form

On a laptop or desktop:

1. Open Settings.
2. Select Support.
3. Enter the email where you want to receive the reply.
4. Describe the issue and select Send message.

On mobile:

1. Open Profile.
2. Find the Support area.
3. Open the Support form.
4. Enter the reply email and description.
5. Select Send message.

You must be signed in to use the in-app form. After a successful submission, the app confirms that the request was sent and the team follows up by email.

What to include

A useful report explains:

• The feature and AI character involved
• What you tried to do
• What you expected to happen
• What happened instead
• The exact error message
• The approximate date and time
• Whether the problem happens repeatedly
• Your device, operating system, and browser or app version
• A relevant character, listing, generation, transaction, or conversation identifier

If useful, attach or preserve a screenshot with unrelated personal information removed.

What not to include

Never send:

• Your password or verification code
• Full payment-card information
• Another person's unnecessary private information
• More chat or media content than is needed to explain the issue

Support may ask follow-up questions to identify the account or reproduce the problem.

Report prohibited or unsafe content

Use the Support form or email [email protected]. Include:

• A direct link or clear identification of the content
• The character, creator, or listing involved
• The type of safety concern
• Relevant context or evidence
• Your reply email

Do not redistribute prohibited content while reporting it. Preserve only what is necessary for the report.

The current character interface does not provide separate Report or Block controls. Use Support for these concerns.

Copyright and ownership concerns

Copyright owners or authorized representatives can send a copyright notice to [email protected]. A formal notice requires specific information described in the Terms of Service, including identification of the protected work, the affected material, contact information, and the required statements.

For a character IP-registration or marketplace ownership concern, include the character ID and available IP Asset, ownership NFT, or listing identifiers.

Billing and account concerns

For billing, include the account email, approximate time, product or plan, and an available transaction reference. Do not include a full card number.

For account access or deletion problems, include the sign-in method and exact error. Do not send authentication codes.

Email support

If you cannot open the in-app form, email [email protected] from an address you can access.

The Support form is not an emergency service. If someone is in immediate physical danger, contact the appropriate local emergency service.